Effective Date: [12/12/2024]

Thank you for shopping with voistek.com! Below, you’ll find all the information regarding our shipping process, timelines, and policies to ensure a seamless experience for you.

1. Shipping Locations

We currently ship to the following locations:

  • Spain
  • Germany
  • Denmark
  • Sweden
  • Finland
  • Belgium
  • Portugal
  • Italy
  • Luxembourg
  • Luxembourg
  • Austria (Österreich)
  • Greece
  • United States
  • United Kingdom
  • Canada
  • Australia
  • France
  • Germany

If your location is not listed, please contact us at support@voistek.com to check shipping availability.

2. Processing Time

Orders are typically processed and shipped within 3 business days (Monday–Friday, excluding holidays). Please note that during high-demand periods (e.g., sales, holidays), processing times may be slightly longer.

You will receive a confirmation email with your tracking details once your order has shipped.

3. Shipping Methods & Rates

We offer several shipping options to suit your needs. Shipping rates are calculated at checkout based on your location and order size.

Domestic Shipping Options:

  • Standard Shipping: $5.99【2-14 days】
  • Express Shipping: $7.99 [1-7 days]

Note: Customs, taxes, or import duties may apply to international orders and are the responsibility of the recipient.

4. Free Shipping

We offer free shipping for orders over $69.

5. Delivery Time

Delivery times vary depending on your location and the shipping option selected:

  • Domestic: [US/UK，3–7 business days]
  • International: [Other Country, 7–14 business days]

Please note that delays may occur due to unforeseen circumstances such as weather, customs inspections, or holiday schedules. We are not responsible for such delays, but we will do our best to assist you.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment. If you do not receive a tracking number, please contact us at support@voistek.com.

7. Undeliverable Packages

If your package is returned to us due to an incorrect address, failure to claim, or other delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Damaged Packages

While we strive to ensure your package arrives safely, we cannot guarantee against loss or damage during transit. If your package is lost or arrives damaged:

  1. Notify us within 7 days of the delivery date.
  2. Provide pictures of the damage (if applicable) and your order number.

We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance, please reach out to us:
Email: support@voistek.com
Phone: +86 18688930848
Address: YEOU ELECTRONIC GROUP CO.，LIMITED, UNIT 1411，14/F STAR HOUSE NO3 SALISBURY RD KI, Tsim Sha Tsui, Kowloon Hong Kong SAR